Frequently Asked Questions
Find answers to common questions about our WhatsApp shopping service
General Questions
Border Wala is a WhatsApp-based eCommerce platform that allows you to browse products on our website and place orders directly through WhatsApp. We offer a wide range of products with the convenience of chatting with our team for personalized recommendations and support.
Unlike traditional online stores where you add items to a cart and checkout, Border Wala combines the convenience of online browsing with the personal touch of WhatsApp communication. You can ask questions about products, get recommendations, and place orders all through a familiar messaging platform.
While creating an account on our website is recommended for a better shopping experience and to track your orders, it's not required. You can browse products and place orders through WhatsApp without creating an account.
Ordering Process
Placing an order is simple:
- Browse products on our website
- Click the "Buy on WhatsApp" button on any product you're interested in
- This will open a WhatsApp conversation with our team
- Discuss product details, ask questions, and confirm your order
- Provide your shipping information and select a payment method
- Complete the payment
- Receive order confirmation and tracking information
Yes, you can order multiple products in a single WhatsApp conversation. Simply let our team know all the products you're interested in, and they will guide you through the ordering process for multiple items.
Once your order is shipped, we'll send you a tracking number via WhatsApp. You can use this tracking number on the carrier's website to monitor the status of your delivery. You can also ask for updates through WhatsApp at any time.
Payment & Pricing
We accept various payment methods including credit/debit cards, bank transfers, and cash on delivery (where available). Our team will provide you with the available payment options during the ordering process.
The prices displayed on our website are generally final, but they may not include shipping costs. The final price, including shipping, will be confirmed during your WhatsApp conversation before you complete your order.
Yes, we regularly offer discounts and promotions. These will be displayed on our website and shared through our WhatsApp channel. You can also ask our team about current promotions during your order conversation.
Shipping & Delivery
Shipping times vary depending on your location. Typically, domestic orders are delivered within 3-5 business days, while international shipping can take 7-14 business days. Specific delivery timeframes will be provided during the ordering process.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Contact us via WhatsApp with your location for specific shipping information and rates to your country.
Shipping costs depend on your location, the size and weight of the products, and the shipping method selected. We offer free shipping on orders above a certain amount (varies by region). The exact shipping cost will be calculated and communicated during the ordering process.
Returns & Refunds
We offer a 30-day return policy for most items. If you're not satisfied with your purchase, simply contact us via WhatsApp with your order details and reason for return. Once approved, we'll guide you through the return process and issue a refund once we receive the item in its original condition.
To initiate a return, contact us via WhatsApp with your order number and the reason for the return. Our team will provide you with return instructions, including shipping address and return authorization if needed.
Once we receive and inspect the returned item, we'll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically 5-10 business days.
WhatsApp Shopping
WhatsApp shopping combines the convenience of online browsing with the personal touch of messaging. You browse products on our website, click the WhatsApp button on products you're interested in, and chat directly with our team to ask questions and place orders. It's like having a personal shopping assistant in your pocket!
Our WhatsApp support team is available Monday through Friday from 9:00 AM to 6:00 PM (local time). Messages received outside of these hours will be responded to on the next business day. For urgent matters, please indicate this in your message.
Yes, your WhatsApp data is secure. WhatsApp uses end-to-end encryption for all messages. We only use the information you provide through WhatsApp for processing your orders and providing customer support. We do not share your WhatsApp data with third parties except as necessary to fulfill your orders (e.g., with delivery services).
Still Have Questions?
We're here to help! Contact our customer support team for assistance.